Manage Inbound Keywords

Use the Manage Inbound Keywords option in the SMS Gateway to manage the keywords to be identified from inbound messages. Once keywords have been identified, messages can be directed to the right contact within your school.

A 'Catch All' keyword is built in and setup as the default. Any inbound messages that do not include the keywords you create can be picked up and linked to a 'Catch All' workflow. You will need to create a 'Catch All' workflow for inbound messages to be dealt with in this way.

1. Select the iSAMS Control Panel from the left hand menu.
2. Select the SMS Gateway listed within the applets available.
3. Select Manage Inbound Keywords from the right hand menu:
   
4. Choose to:
   
   • Create an inbound keyword.
   • Edit an inbound keyword. Change any details of the keyword, such as the active status.
   • Delete an inbound keyword. Remove a keyword that is not required.
   • Change the order of keywords. This only changes the order that keywords are displayed in iSAMS.

Create an Inbound Keyword

1. Click Create Inbound Keyword from the top left of the screen. A popup window is displayed:
   
2. Enter a clear and concise Keyword Name. Inbound messages must include this keyword to be identified.
3. Enter a Keyword Description. This optional field is for administration purposes but is useful for helping to understand the use of the keyword.
4. Select either:
   • 'Yes' for the keyword to be in use.
     or
   • 'No' and the keyword cannot be identified in inbound messages.
5. Click Save & Close.
   The keyword is listed and can now be linked to a workflow and virtual number.

Edit an Inbound Keyword

1. Click  in your selected keyword. A popup window is displayed:
   
2. Enter a clear and concise Keyword Name. Inbound messages must include this keyword to be identified.
3. Enter a Keyword Description. This optional field is for administration purposes but is useful for helping to understand the use of the keyword.
4. Select either:
   • 'Yes' for the keyword to be in use.
     or
   • 'No' and the keyword cannot be identified in inbound messages.
5. Click Save & Close.
   The keyword is listed and can now be linked to a workflow and virtual number.

Delete an Inbound Keyword

1. Click  in your selected keyword.
   You are prompted Are you sure you want to delete this inbound keyword.
2. Select OK.
   The keyword is deleted.

Change the Order of Keywords

1. Click Order Inbound Keywords to display this popup window:
   
2. Select a keyword from the list displayed. Use the arrows available to move it up or down the list, as required.
3. Click Save & Close when finished.
   Keywords are displayed in the revised order throughout the module.