Push Notifications Troubleshooting

Use the Notification Debug Tools option in the Mobile & Tablet Manager to check whether individual devices are working as expected for notifications.

For example, send a test message to a selected channel or run a checklist process on a selected device.

To use Notification Debug Tools:

1. Either:
   • Open the iSAMS Control Panel and select the Mobile & Tablet Manager applet.
     or
   • Select Mobile & Tablet Manager from the module bar if the applet has been configured to display here.

2. Open the Notifications tab and select Notification Debug Tools from the right hand menu:
   

3. Three tabs are available:

   • Single Device. Send a test message to a single device.
   • Simple Send. Send a test message to a single app, single channel or single user.
   • User Checklist. Quickly check the details of a user's account, such as the user group they are linked to and the notification permissions that they have.

Single Device

1. Select the Single Device tab:
   

2. Complete the fields shown:

   Field	Explanation
   Notification Provider	This list is managed by iSAMS and the default selection cannot be changed.
   Message Alert	Enter a test message to display on the devices when delivered.
   Badge Value	This field is not currently in use.
   Notification Icon	This field is not currently in use.
   Message Title	Enter a title for the test message. This is optional and displayed on the device when delivered.
   Debug Mode	Select 'Yes' and the message is not logged in outbound messages.
   Push Device	Select a device from the drop down list. This device should receive the test message.
   Notification Category	This field is not currently in use.
   Notification Sound	This field is not currently in use.
   Vibrate	Select your preference for the device to vibrate once the message is delivered.

3. Click either:

   • Submit Push Notification.
     or

   • Submit Push Notification in New Window if you want to save the data generated.

Send Simple

1. Select the Simple Send tab:
   

2. Complete the fields in the Notification Properties section:

   Field	Explanation
   Message Alert	Enter a test message to display on the devices when delivered.
   Notification Sound	This field is not currently in use.
   Vibrate	Select your preference for the device to vibrate once the message is delivered.

3. Complete the fields in the Audience Properties section:

   Field	Select...
   All Devices	Your preference for the test message to be sent to all devices.
   Single App	All apps or all users of a single mobile app to be sent the test message.
   Single Channel	All channels or all users subscribed to a single channel to be sent the test message.
   Single User	All users or a selected user to be sent the test message.

4. Click either:

   • Submit Push Notification.
     or

   • Submit Push Notification in New Window if you want to save the data generated.

User Checklist

1. Select the User Checklist tab:
   
2. Select the User Profile that you want to check.

3. Click either:

   • Submit Checklist.
     or

   • Submit Checklist in New Window if you want to save the data generated.