Emergency Broadcast Settings > Broadcast History

Emergency broadcasts provide a quick way of sending messages to multiple users in an emergency, such as an evacuation.

Use the Emergency Broadcast Settings option to view a log of all emergency broadcast batches and their delivery status.

To review emergency broadcasts:

1. Select the iSAMS Control Panel from the left hand menu.
2. Select the SMS Gateway listed within the applets available.
3. Select Emergency Broadcast Settings from the right hand menu.

4. Open the Broadcast History tab:
    

   Use the filters and buttons to display the messages and batches that you want to work with.

   When you first open the Broadcast History tab only the emergency batches are displayed. Use the buttons and filters at the top of the screen to alter the information displayed:

   

   Button	Explanation
   Show Empty Batches	Select to show batches that contain no messages. This is a useful housekeeping tool, if you want to delete any obsolete batches.
   Show Single Batches	Select to show batches that only contain a single message. You may choose not to show single message batches if you want to review batches that have been sent to multiple recipients.
   Show Batch Filters	Select to show the batch filters. These are a useful tool for displaying the batch records that you want to review.
   Show Emergency Batches	Select to show batches of emergency broadcasts.

   Batch Filter

   Explanation

   Categories

   All batches are listed under a category, in the example shown we have:

   • Default Category. This is the standard category in the current SMS Gateway.
   • Migration Batch Category. These are a log of old batches that have been imported into the SMS Gateway from a previous system.

   More categories can be added using the Manage Batch Categories screen.

   Authors

   Choose to only view batches by a selected message author. Hold Ctrl to select more than one author.

   Status Codes

   Choose to display batches by message status code. Hold Ctrl to select more than one code.

   Each SMS provider has their own version of status codes. Once iSAMS Support has linked your provider details to the SMS Gateway the status codes are shown here.

   Status codes are linked to Status Stages. Several status codes may be linked to the same status stage. For example, the status codes of 'Error with message' and 'Routing error' may both be linked to the status stage of 'Failed'.

   Status Stages

   Choose to display batches by delivery status stage. Hold Ctrl to select more than one stage.

   iSAMS Support link each of your provider Status Codes to a status stage. Several status codes may be linked to the same status stage. For example, the status codes of 'Error with message' and 'Routing error' may both be linked to the status stage of 'Failed'.

   Each of the status stages listed in this filter is reflected in a delivery status column in the Broadcast History tab (a count of the number of messages at each delivery status stage is shown in each column):

   Status Stage		Delivery Status Column
   Not Sent	Err'd	Messages have not left the SMS Gateway. This may be due to an invalid phone number.
   Intermediate	Sent	Messages have been sent from the SMS Gateway to your provider.
   Failed	Failed	Messages have failed to send from the provider to the recipient.
   Delivered	Del'd	Messages have been delivered by the provider to the recipient's network.
   Received	Rec'd	Messages have been received by the recipient's device. It does not mean that the recipient has opened the message.

   So when you select a status stage of 'Not Sent' all the batches with a message count in the 'Err'd' column are shown.

   The Broadcast History tab shows:
   

   • The number of messages in the batch.  A count of the number of messages in each batch is shown in the Post column.
   • The delivery status of messages within the batch. A count is shown in each of the delivery status columns.
   • The total cost of the batch.
   • The user who created the batch. Shown in the Author column. Click on a username to see their contact details.

5. Choose to:

• • Download the batch.
  • View the batch details.
  • Delete the batch.

Download batch details

Click  to download technical details of the batch, such as the Message Identity and the time it was sent.

View batch and message details

1. Click  to view batch details. The View Gateway Batch window is displayed:
   
   An overview of the batch is shown in the Batch Details tab. The other tabs show a count of the messages in each of the delivery status stages.
   In the above example you can see in Batch Details tab that the Batch Size is '1' (only one SMS message is in the batch). The message has been sent from iSAMS (indicated by the count in the Posted tab), sent to the provider (indicated by the count in the Sent tab) and received by the recipient (indicated by the count in the Received tab).
2. Select a populated tab to view messages in more detail:
   
   Each of the messages in the batch at this delivery status stage are listed in the selected tab.
3. Click  to view more details for a selected message. The View Outbound Logs window is displayed:
   
   An overview of the message is shown in the Log Details tab. The other tabs show:

• • Status Changes. Details of the status changes that the message has moved through.
  • Audit Records. Lists all of the audit records for the selected message. See SMS Call Back Logs for more information on audit records.

Delete a batch

1. Click  to delete a batch. This button is only displayed for batches that have not been delivered.
   You are prompted Are you sure you want to delete this SMS gateway batch?
2. Select Yes.
   The batch is deleted. A record that the batch has been deleted is kept in SMS Gateway Logs.