Delete an active device in the Manage Active Devices screen. This is useful for disassociating a device from a user account, for example if they no longer wish to use iSAMS with the device.
Deleting an active device resets the mobile app on the device, as if the user is logging into the app for the first time. Delete a device to remove the device's information from the iSAMS system.
To delete an active device, follow the steps below:
- Select the Mobile & Tablet Manager applet from iSAMS Control Panel.
The Current Status screen is usually displayed first when you select Mobile & Tablet Manager. - Select the Configuration tab at the top of the screen.
- Select the
Manage Active Devices option from the menu to the right of the screen:
The Manage Active Devices screen is displayed:
- Click
next to the device you wish to remove.
A popup window is displayed. You are prompted Are you sure you want to delete this device? - Click Yes to delete the device from the list.
A log of deleted devices is kept in the Mobile & Tablet App Audit.