Using the Additional Information Menu > Pupil Communication History

Once you have opened a pupil record in the Pupil Manager module, use the Communication History option to view details of communication sent to pupils and parents. This provides a useful audit trail.

To access a pupil's Communication History , follow the steps below:

1. In the Pupil Manager module, select a pupil records tab:
   
2. Search and select a pupil record to work with.
3. Go to the Additional Information menu and select Communication History.
4. Three tabs are available for you to work with:
   
5. Choose to view:
   
   • Letter History. Lists all the letters sent to a selected pupil's parents. The iSAMS users who sent each letter and the date it was sent is listed for you.
   • E-Mail History. Lists all the e-mails sent to a selected pupil and their parents. The iSAMS users who sent each e-mail and the date it was sent is listed for you.
   • SMS History. Lists all the text messages sent to a selected pupil and their parents. The iSAMS users who sent each message and the date it was sent is listed for you.

Pupil Letter History

1. Click Letter History to display this screen:
   
2. A number of functions are available. Choose to:
   • Click in the Batch No. column to list all pupils whose parents were sent a selected letter.
   • Click View to see a copy of a selected letter.
   • Click  to export a selected letter into Word. This is useful if you want a backup copy of a letter.
   • Click to delete a selected letter. This is useful if a letter has been generated in error.

Pupil E-Mail History

1. Click E-Mail History:
   
2. A number of functions are available. Choose to:
   • Click to display e-mail attachments. Click on the attachment name to open it.
   • Click in the Recipients column to view the recipient addresses of a selected e-mail.
   • Click in the Batch No. column to list all pupils who were sent a selected e-mail.
   • Click View E-Mail to see a copy of a selected e-mail.
3. Click  to delete a selected e-mail. This is useful if an e-mail has been sent in error.

Pupil SMS History

1. Click SMS History:
   
2. A number of functions are available: Choose to:
   
   • Click in the Recipients column to view the recipient addresses of a selected message.
   • Click in the Batch No. column to list all pupils who were sent a selected message.
   • Click to delete a selected message. This is useful if a message has been sent in error.