Allow a banned device to access your iSAMS system through the mobile app in the Manage Banned Devices screen. You can use this to un-ban a device as required.
To overturn a ban on a user's device, follow the steps below:
- Select the Mobile & Tablet Manager applet from iSAMS Control Panel.
The Current Status screen is usually displayed first when you select Mobile & Tablet Manager. - Select the Configuration tab at the top of the screen.
- Select the
Manage Banned Devices option from the menu to the right of the screen:
The Manage Banned Devices screen is displayed:
- Click
next to the device you wish to allow access.
A popup window is displayed. You are prompted Are you sure you want to allow this device? - Click Yes to un-ban the device and grant access to your system through the iSAMS mobile apps. Users will have to download and log into the app as if using it for the first time.